Start remote support now

With the Aces Remote Support Tool from Splashtop for Windows, you can receive direct remote assistance from an Aces support staff member. Simply download the Aces Remote Support Tool (Splashtop SOS) and launch it. Then share the code displayed under "This workstation" with your Aces support staff member. This enables the Aces support staff member to connect directly to your workstation and perform tasks on your desktop.

Notes

Launching the remote support tool

If you click the link above, the Aces Remote Support Tool will be downloaded to your computer. Depending on your browser, a prompt will appear asking you to save or run the tool. Choose "Run" to start the remote support tool.

Privacy

The Aces Remote Support Tool was checked for viruses and malicious code before release on our server. Our staff can connect to your computer only if you a) have started the remote support tool and b) have shared the code with our employee.

Data transmission to and from your computer is encrypted with TLS1.2, which provides the same security level used for online banking. For more information on Splashtop security, visit https://www.splashtop.com/de/security