Service and Maintenance Contracts
Regular maintenance, clear responsibilities and predictable response times are essential for a stable IT operation. Instead of reacting to incidents, risks are identified early and problems are avoided before they affect daily work.
The following performance models cover different requirements, from basic technical protection to full support of your IT environment.
Our Service and Maintenance Models
Basic Service Agreement
The Basic Service Agreement provides solid technical foundational protection for smaller IT environments and manageable infrastructures.
Regular proactive maintenance of servers, clients and central IT services
System and server checks including condition analysis
Backup control and basic security checks
Documentation of performed maintenance actions
A fixed contact person and predictable cost structure
Suitable for small companies and facilities with clearly defined IT scope.
Advanced Service Agreement
The Advanced Service Agreement is aimed at companies with increasing demands for availability, security and transparency.
Comprehensive proactive monitoring of servers, services and applications
Regular system, backup and security checks
Preventive error analysis and performance controls
Defined work hour quota for maintenance and support
Monthly reports and traceable performance overviews
Suitable for growing IT structures or higher demands on stability and security.
Expert Service Agreement
Expert Service Agreement
The Expert Service Agreement offers holistic care of your IT environment and is suitable for companies that want to fully professionally secure their IT operation.
Individually tailored service and maintenance services
Continuous monitoring and proactive optimization of IT systems
Planning, maintenance and further development of the entire infrastructure
Defined response times and clear escalation processes
Regular status reports and strategic alignments
Suitable for companies and facilities with complex or business-critical IT systems.