Submit support or assistance request

We help directly! Whether you need assistance resolving a fault or issue in the operation of your IT and computer systems, or have a technical inquiry, do not hesitate to contact us.

Create Helpdesk Ticket

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Then sign in with your credentials first so that the ticket is assigned directly to your user account and processing can start sooner.

Technical Hotline

You can reach our Helpdesk by phone or email.

Phone: +49 (07141) 48874-50 Email: helpdesk@aces-online.de

Your contacts at Aces

At Aces, you don't work with anonymous structures but with dedicated contacts who know your IT environment. They accompany you long-term and support you in planning, coordination, and any questions regarding your IT.

For acute outages or urgent matters, please use our ticket system or technical hotline. This ensures that your request is handled quickly and reliably.

IT-Solutions

Server, Networks, Clients, Microsoft 365 & Cloud, technical operations

MrChristian BlankSenior IT Solution Consultant • Head of IT Solutions+49 7141 37574-47cblank@aces-online.de
MsIvana GracaninSales & Customer Care • IT Support Specialist+49 7141 37574-25gracanin@aces-online.de
MrChristian LorenzSenior IT Solution Consultant+49 7141 37574-51lorenz@aces-online.de
MrJulian GünthnerIT Systems Specialist+49 7141 37574-46guenthner@aces-online.de
MrSilas GarschaIT Systems Specialist+49 7141 37574-43garscha@aces-online.de
MrThorsten WeigandIT Support Specialist+49 7141 37574-52weigand@aces-online.de
MsTamara BenekeIT Support Specialist+49 7141 37574-53beneke@aces-online.de
MrMichael BeezIT Support Specialist+49 7141 37574-48beez@aces-online.de

Software-Solutions

Celarix, custom software, projects & development

Joachim BlankMrJoachim BlankHead of Software Solutions • Managing Director+49 7141 37574-20jblank@aces-online.de
MsIvana GracaninSales & Customer Care • IT Support Specialist+49 7141 37574-25gracanin@aces-online.de
MrVivian EggertSenior Software Architect+49 7141 37574-44eggert@aces-online.de
MrNicolas GlückSoftware Engineer • Senior AI Solutions Specialist+49 7141 37574-45glueck@aces-online.de

Information on Availability and Costs

For a call to our technical hotline or to one of our employees (aside from the usual connection charges for your landline telephone service when calling the number listed above), No direct phone service fees are incurred. Likewise, No fee is charged for an email inquiry sent.

Whether and what costs may arise for our services and telephone consulting depends on the type of telephone consultation or support, your contact person will discuss this in detail with you before any charges apply.

The hotline is staffed during office hours (normally from 08:00 to 17:00). If you, as an Aces customer, have an SLA that extends availability times, please call the number known to you via your service contract outside those hours.